Refund policy

Valveté Return Policy

Not satisfied with your order? We’ve got you covered. At Valveté, we strive to make returns as smooth and stress-free as possible, so you can shop with confidence.

Return Window

  • Standard Return Period: You get 90 days from order delivery to make sure it’s the perfect match. Feel free to load it up and try it on. Just make sure it stays good‑as‑new:

  • EU Customers: Orders shipped into the European Union qualify for a 90-day cooling-off period, allowing returns for any reason within 90 days of delivery.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition you received them.

  • Self-inflicted damage to products is not covered by replacement, return, or refund.

  • Must be in the original packaging.

  • Proof of purchase is required (order confirmation).

How to Start a Return

  1. Submit your return request at https://valvete.com/pages/contact.

  2. If your return is accepted, you’ll receive a return shipping label and instructions.

  3. Only return the items confirmed through the Return Portal. Unlisted items may delay processing.

📧 Questions? Contact us through https://valvete.com/pages/contact

Return Shipping & Handling Fees

To help cover processing and shipping costs:

Please note that returns are subject to a small handling fee to help cover processing and shipping costs

Processing Times

  • Returns are typically processed within 5–10 business days of receiving your item.

  • Once approved, your refund will be issued to your original payment method.

  • Refunds can take up to 10 business days to appear on your account. If it's been over 15 business days, contact us at https://valvete.com/pages/contact

Non-Returnable Items

  • Gift cards

Return Label Validity

Return labels are valid for 20 days from the date issued. If the return isn’t shipped within this window, the label will expire, and the return will be voided.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right: https://valvete.com/pages/contact

What Counts as Wear and Tear

We’re happy for you to try out your product, but significant use may affect your eligibility for a full refund:

  • Blunt or dulled roller heads – the abrasive surface naturally wears down after repeated use.

  • Fading of markings or labels – brand logos, measurement lines, or stickers faded.

  • Scratches on the body or handle – from contact with surfaces or storage.

  • Battery life decline – rechargeable devices may hold less charge after many cycles.

  • Loose but functional parts – e.g., removable head caps or covers may fit slightly looser with time.

Still Have Questions?

Our team is always here to help. Reach out to us at https://valvete.com/pages/contact for any return-related inquiries.